Privacy Policy

What we collect

To place a booking we ask for the details a business needs to receive you:

• Booking details: your name and phone number, your email address if you give one, and what you booked (including notes you add, such as a reason for visit or party size). Depending on the business this can also include your car’s details or the address for a home visit. These are shared with the business you book with; that is the point of the booking.
• Bookings for someone else: when you arrange a booking as a gift, the name and phone number of the person it is for, which the business uses to arrange it with them. Your own details are not shown to them.
• Account details (optional): your phone number, which you confirm with a one-time code and which is how you sign in, your name, and an email address if you add one. An account is never required to book.
• Payments: when you pay for a booking, you pay through our payment provider. We receive the payment’s amount and status, never your full card number. Waqtee credit (a refund you keep as credit, or credit we give you) is recorded against your phone number, with what you spend of it.
• Reviews: the rating and text you submit after a visit, shown publicly with the first name you provide.
• Messages to us: what you send through Get help (your name, email, an optional phone number, your message and any screenshot you attach), with the app’s version and your phone’s platform so we can look into a problem.
• Approximate location (optional): only if you allow it, to sort businesses by distance. Coordinates are used for that request and are not stored on our servers.
• Technical basics: IP addresses are used for rate limiting and abuse protection. Review submissions store a one-way hashed form of the IP to prevent fake reviews; the raw address is not kept. If you allow notifications while signed in, we store your device’s notification token to deliver them.

What stays on your device

Your saved places, recently viewed businesses, the contact and car details you last booked with, and the private links that manage your bookings are stored on your phone, not on our servers. Deleting the app removes them.

If you sign in, bookings made with your account’s phone number are also linked to your account, so they appear on any phone you sign in on.

How we use information

We use your information to run your bookings: to send them to the business, to take and refund payments for them, and to send you confirmations, reminders and change notices by email, WhatsApp and app notification. We also use it to keep the service safe (rate limits and abuse prevention), to answer messages you send us, and to apply a business’s no-show rule where it has one (see the Terms of Use).

We do not sell your information and we do not show ads. A business you have booked with may send you occasional offers by email; every such message includes a one-tap unsubscribe, and opting out never affects messages about your own bookings.

Who processes it for us

We rely on a small number of service providers, each only to operate the service: our cloud hosting and database providers, Resend (email delivery), Meta’s WhatsApp Business Platform (WhatsApp messages and sign-in codes), MyFatoorah (booking payments and refunds), and Apple’s push notification service (app notifications). Businesses you book with see the booking details above.

How long we keep it

Bookings are kept as the business’s appointment records. You can cancel a booking from the app or from your confirmation email, within the cancellation window the business sets.

You can delete your account in the app (Account → Settings → Delete account); this closes the account and detaches it from our records. You can also contact us to ask about or remove your information.

Your choices

Notifications, location, photos and calendar access are all optional and asked for only when first needed. You can decline or revoke any of them in your device settings, and turn off app alerts in Waqtee’s own Settings; booking works without them.

Children

Waqtee is not directed at children. If you believe a child has given us personal information, contact us and we will remove it.

Changes

If this policy changes we will update this page and its date. Meaningful changes will be visible before they apply to you.

Contact

Questions about privacy or your information: info@getwaqtee.com or WhatsApp +965 9403 3244